Refund Policy — Satisfaction Guarantee

Effective Date: March 31, 2026

Our Guarantee

We stand behind the quality of our candidate profiles. If you're not satisfied with an unlocked candidate, we'll refund your credit.

Credit refunds re-open an unlock slot immediately, so the candidate returns to the marketplace for a replacement employer as soon as your refund processes. The 3-employer cap per listing cycle still applies: a refund does not extend the cycle or bypass the cap.

Eligible Refund Reasons

• Incorrect contact information — Phone number or email doesn't work
• Candidate unresponsive — No response after reasonable contact attempts
• Profile mismatch — Candidate's actual qualifications don't match their profile
• Candidate unavailable — Candidate is no longer seeking employment

How to Request a Refund

1. Navigate to the candidate's profile page (where you unlocked their contact info)
2. Click "Request Credit Refund"
3. Select a reason and submit

Refunds are processed as credit restorations to your account, not monetary refunds. Credits will be available immediately for use on other candidates.

Timeframe

Refund requests must be submitted within 30 days of unlocking a candidate.

What's Not Covered

• You changed your mind about hiring (not a quality issue)
• Candidate was qualified but wasn't the right cultural fit
• You hired the candidate but they didn't work out long-term

Monetary Refunds

Credit purchases are non-refundable for cash. If you have an exceptional circumstance, contact us at support@skimhire.com and we'll work with you.